Responsibilities:

  • Ensure the smooth operation of the Service Asset and Configuration Management (SACM) process for the Swiss organisation.
  • Providing tool support in form of account management, user trainings and consultancy
  • Monitoring of the operation of the tools and connected interfaces, acting on any service interruption, incidents
  • Development and implementation of internal measures to increase data quality, SLA compliance, process completeness and automation.
  • Ad-hoc reporting from the Configuration Management tools, analysis of the extracted data, tracking of corrections
  • Supporting customer on-boarding projects
  • Participation in international SACM communities and migration projects. Identification and evaluation of risks for the concerned Swiss organizations. Set up a plan in collaboration with Swiss stakeholders to mitigate them, conduct the SACM actions.
  • Contributes to the quality assurance process, standardization. Ensure the compatibility of Swiss practices with our client's international standards.

Requirements:

  • BSc or MSc degree in IT or relevant area
  • At least 3-5 years’ experience in similar field, ICT support experience is welcome
  • ITIL know-how
  • SQL, XML competence
  • Perl programming language, Database experience is an advantage
  • Fluent English, intermediate German
  • Structured and independent approach to work
  • Ability to understand and work analytically with complex technical systems
  • High resilience and ability to steer complex topics and simultaneous tasks
  • Good communication skill and resolution-focused mind-set

Location: Budapest

Working hours: Mon-Fri, normal business hours

Start: ASAP

Job opportunity: employee position

If you are interested please register online, or for more information please call Judit Orosz +36-30-650-0484