Work in a service desk team which provides Dutch and English IT support for an international customer.

This is a role requiring candidate to provide excellent Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, resolve and in case of a need assign software, hardware and network requests to the appropriate IT team. 

Tasks:

Call and Incident Handling

  • Handle and document all incoming requests or incidents within the contractually agreed timeframes 
  • Provide technical assistance to user via phone or email
  • Follow up on existing tickets and escalate unresolved cases to relevant support teams
  • Manage personal and team backlog
  • High level of technical problem resolution

Knowledge management

  • Learn and implement new technologies, tools, processes and policies
  • Document new technical solutions in knowledge base
  • Documents and share best practices and with other colleagues 

General

  • Excellent Customer and Time Management Skills

Requirements:

  • Fluent Dutch language knowledge and high level of English
  • Excellent learning skills and high level of flexibility
  • Exposure to Knowledge of Windows XP / Windows 7, Microsoft Office and Internet Explorer
  • Excellent phone etiquettes and customer service skills
  • Exposure to Hardware knowledge (Desktop and Laptop)
  • Good analytical skills

Advantages:

  • Prior experience in IT/Helpdesk/Service Desk fields.

Date of joining: ASAP

Contract duration: 3 months (with a possible extension) (EXTRA COMPETITIVE HOURLY RATE!)

Place of work: Budapest/Hungary

Please send your CV online in English or contact for details: ak@tech-people.com